I need advice.. I ordered a custom 2 weeks ago, paid in full. The seller messaged me last weekend, after a week of no communication, and apologized for the delay. She said she would send it over in a “moment”. It’s now been almost another week with zero communication. She has like 10 reviews in between there as well. I’m at the point where I feel jerked around and honestly don’t want the vid anymore. Is it fair to ask for a refund?